Service Levels

Response and resolution commitments tracked against every support ticket.

Tracked0Open SLA tickets

On track0Inside target

At risk0Inside final 25%

Breached0Target exceeded

SLA policy

Working Avelo Standard targets. Response and resolution are tracked separately.

24/7 elapsed clock

CriticalActive

Avelo Standard

First response15m

Resolution4h

HighActive

Avelo Standard

First response1h

Resolution8h

MediumActive

Avelo Standard

First response4h

Resolution1d

LowActive

Avelo Standard

First response8h

Resolution3d

Tickets closest to response or resolution breach surface automatically.

0 open

Ticket	Severity	Response	Resolution	SLA state	Clock
No open SLA tickets. The live service queue is clear.