Avelo Support Desk

Support operations

Avelo · Administrator

Database connected

Overview Timesheets Tasks & Outputs Import Data Reports

Open work18Across the team

Evidence gaps3Needs verification

Red exceptions2Manager intervention

Current work

Expected time, actual time, evidence, output and business value stay linked to the same record.

WI-301 · High

Click & Collect checkout fixes

Green

OwnerManny

Expected / actual10h / 9.2h

DueToday

EvidenceDeployment + test log

ValueConversion / service continuity

WI-302 · Medium

Shopify collection updates

Green

OwnerLuke

Expected / actual6h / 5.4h

DueToday

Evidence8 pages published

ValueCampaign readiness

WI-303 · High

Warehouse stock feed correction

Red

OwnerNavjot

Expected / actual4h / 6.8h

DueYesterday

EvidencePartial

ValueStock accuracy

WI-304 · Medium

Landing page development

Amber

OwnerDev Team

Expected / actual16h / 18.2h

DueTomorrow

EvidenceStaging URL

ValueCampaign delivery

WI-305 · Low

SEO content batch

Amber

OwnerContent Team

Expected / actual12h / 8.5h

DueFri

Evidence2/5 articles

ValueOrganic growth